In Brazil, as it informs the site of the Ministry of Justice, has the following facts: in 1971, the law project n. 70 consider the creation of an Advice of Defense of the Consumer; in 1985, is also published it Law 7,347 that it disciplines responsibility for actual damages to the consumer, among others, and Decree 91,469 that the National Advice of Defense of the Consumer creates? CNDC; in 1990, Law 8,078 creates the Code of Defense of the Consumer? CDC and in 2008 Decree 6,523 regulates the CDC and fixes norms on the Service of Attendance to the Consumer? SAC, Thus, can be verified that the concern on the rights of the consumer already exists has a good time and that the legislation comes evolving in the direction to guarantee the defense of such rights. However, as demonstrated either above, even so undisputed the importance of the installment of a good attendance to the consumer, still it lacks, in the practical one, much thing to be improved. An only person does not have to exist whom she doubts the importance that has a good attendance to a customer.
In the same way, she must not have nobody that can deny the good result that a company has when she obtains to make its consumer to be fully satisfied. Thus, she can yourself be concluded that the perfect fulfilment of the legislation in the aspects that mention the rights to it of the consumer and, over all, the efficiency of the SAC in the companies alone is possible when the management is played of form conscientious and brought up to date by the use of the new technologies that appear. She is not enough to exist the SAC. She stops that the SAC fulfills its function it is necessary to have a competent orientation in the qualification of its agents. REFERENCES DECREE 6,523, 31 of July of 2008. Resolution 3535/2010 – National agency of Terrestrial Transports? ANTT. #10 Site of the Ministry of Justice.